Effective date: November 11, 2026
Unpaid orders
A Pending payment order can be cancelled from My account → Orders when the Cancel action is available. You can also contact support. No cancellation fee applies to an order for which no payment has been collected.
Paid orders before access
If you have paid but have not used download access, contact us promptly to request cancellation and refund review. We will check the payment and delivery records and apply any mandatory rights before confirming the outcome.
After download access
Digital content cannot be returned like a parcel. Once files have been accessed, cancellation and refund requests are assessed under our Returns & refunds policy and any mandatory law. We do not assume that accepting general terms removes a statutory right.
No recurring plans
Our catalogue contains one-time digital bundles. There is no subscription to cancel, renewal date, in-game charge or recurring billing arrangement.
Orders we may cancel
We may cancel an unpaid order at your request, when it cannot be fulfilled, or where there is a substantiated security or misuse issue. If we have received money for an order we cannot supply, we will arrange an appropriate refund. We will not substitute an unrelated item without your agreement.
Need help?
Contact ROAMWAY@outlook.com or use our support form. Include your order number where relevant. Never send your password or full payment details.