Effective date: November 11, 2026
1. Who is responsible
ROAMWAY TECHNOLOGY LIMITED operates roamway.shop and is responsible for the personal information described here. Contact ROAMWAY@outlook.com. Address: ROOM17, ZONE 3, 27/F, EGL TOWER, 83 HUNG TOROAD, KWUN TONG, HONG KONG.
2. Scope
This notice covers browsing, accounts, orders, protected downloads and support on Roamway. It does not control a third-party website you choose to visit. We do not currently use third-party advertising or marketing analytics on this store.
3. Information you provide
We collect the email, username, password hash, name and country provided for an account or order, together with support messages and information you choose to send. We do not need full card numbers, government identifiers or sensitive health information for these digital products. Do not include them in a support request.
4. Technical information
The server and commerce system may process IP addresses, browser details, timestamps, session identifiers, security events and request logs to operate the site and investigate problems. Download records can include order, product, account, request time and access count. These records help control authorised delivery.
5. Account and order purposes
We use information to create and secure accounts, preserve shopping bags, record orders, provide eligible files, handle cancellations and refunds, and answer enquiries. Fields marked required are needed for the relevant action; without them we may be unable to create the account or process that request.
6. Payments
The current checkout records pending orders and takes no payment. It does not collect card details or create a PayPal payment session. If a live provider is later connected, the provider will process payment credentials under its own notice, and we may receive status, reference and transaction details needed to administer the order. This policy will be updated before materially different processing begins.
7. Essential cookies
WordPress and WooCommerce use cookies or equivalent session records for sign-in, account security, shopping bags and order processing. Some are session-only; others last according to the login or store-session setting. Browser controls let you clear or block cookies, but blocking necessary cookies can prevent sign-in and checkout. There is no current optional advertising cookie programme.
8. Support requests
Our support form saves your name, email, message, submission time and reference number in the site’s private administration area. The form displays a receipt reference; that receipt does not mean an email was sent. Staff use the record to investigate and respond. A hidden spam field and rate limits help prevent abuse.
9. Communications
We may use your contact details for operational replies, account administration and order issues. The account pages are the primary record of order and download status. We do not automatically enrol customers in marketing messages. If we introduce optional marketing, we will provide a separate choice and a way to stop it.
10. Who can receive information
Authorised company personnel and necessary hosting or technical service providers may access information to operate the store. Payment providers receive payment information only when an actual provider flow is used. We may disclose information where lawfully required or necessary to address substantiated fraud or security concerns. We do not sell personal information.
11. Processing locations
Our company is based in Hong Kong. Hosting, technical support or a future payment provider may process information in other locations. We seek appropriate contractual and technical safeguards where required. Contact us if you need more information about a particular provider or transfer; we will respond subject to security and legal restrictions.
12. Retention
We retain account data while the account is active and as needed to resolve related requests. Order and transaction records may be kept for up to seven years for accounting, dispute or legal purposes where applicable. Support records are normally reviewed for deletion after 24 months of inactivity; security logs are normally kept for a shorter operational period, generally no longer than 90 days unless an incident or legal need requires more. Backups can retain copies until their normal replacement cycle. We can explain the retention applicable to a specific request.
13. Security
Access controls, hashed passwords, HTTPS and protected file delivery help secure information. No system can promise absolute security. Use a unique password and contact us if you suspect misuse. We will investigate relevant incidents and take notification or other steps required by applicable law.
14. Access, correction and other requests
You can edit supported account details in My account. You may ask us for access to or correction of your personal data and, where applicable, deletion, restriction, objection or other rights available under your law. We may need proportionate identity verification and may retain records required for legal or dispute purposes. We will explain any lawful limitation and applicable response timeframe.
15. Children and supervision
Accounts and purchases are intended for people legally able to make them. We do not intentionally collect accounts from children under 13. A parent or guardian should supervise use where appropriate. If you believe a child supplied personal information improperly, contact us so we can review and act.
16. Offline files and automated decisions
Downloaded companion games run locally without external network requests, advertising, accounts or analytics. They do not transmit scores or save personal profiles; progress ends when restarted or closed. We do not use the games for automated decisions with legal or similarly significant effects. Your device or browser may separately retain its own file history.
17. Updates and complaints
We will publish an updated effective date when this notice changes and provide further notice where required. For a privacy request or complaint, Contact ROAMWAY@outlook.com or use our support form. Include your order number where relevant. Never send your password or full payment details. You may also contact the privacy regulator or other authority available under applicable law, including the Hong Kong Privacy Commissioner for Personal Data where relevant.