Effective date: November 11, 2026
Our approach
We want the files you buy to match their description and work as stated. Because these are digital goods, there is no physical return shipment. This policy does not exclude or limit any mandatory consumer rights that apply to you.
When to contact us
Please contact us promptly if a paid bundle was not made accessible, the files are damaged, the content materially differs from the listing, or you have a duplicate paid purchase. Contacting us within 14 days helps us investigate quickly; this request window does not shorten any statutory rights.
How we resolve a problem
We may first offer a working replacement, corrected file or restoration of legitimate access when suitable. If that does not resolve a material problem, or applicable law requires it, we will offer an appropriate refund. We assess a duplicate charge against the payment records.
Change of mind
Before download access has been used, contact us to request cancellation and review of a paid order. After you have accessed the digital files, a change-of-mind refund is generally not offered unless required by applicable law or agreed after review. A general checkout checkbox is not treated as a waiver of mandatory digital-content cancellation rights.
How to request a refund
Contact ROAMWAY@outlook.com or use our support form. Include your order number where relevant. Never send your password or full payment details. Tell us which bundle is affected, what went wrong and the remedy you seek. You do not need to provide a full card number or account password. We aim to give an initial response within 3 business days, excluding Hong Kong public holidays; complex reviews may take longer.
Approved refunds
Where payment was actually received, approved refunds are sent to the original payment route where possible. Processing time depends on the provider and your bank; we will explain the expected timing when the refund is arranged. An unpaid pending order has no payment to refund and can instead be cancelled. We cannot issue a real payment-provider refund through the current pending-order checkout.
Files after a refund
Access to the refunded bundle is withdrawn. Stop using and delete your copies, except where applicable law gives you a right to retain them. Another separately valid purchase of the same bundle retains its own rights. A price adjustment alone is not treated as a full product refund.